Outsourcing Pilot for Government & Municipal Radio Shops

Remote Support Pilot Program for Government & Municipal Radio Shops

Government and municipal radio shops are under increasing strain. Rapid technological advancements, complex LMR system architectures, and rising IT security requirements have significantly expanded the responsibilities of system administrators. Yet, many organizations continue to operate with limited staffing and budgets that have not kept pace with technology demands.

Haloid is launching a pilot program to help.

Haloid will provide remote overflow support and outsourced radio-shop functions to help managers and system administrators stabilize and streamline their operations. Because Haloid already maintains a robust repair and fulfillment infrastructure, we can perform certain shop tasks efficiently and cost-effectively.

Pilot Program Benefits

• Reduce workload on your in-house team and improve response times

• Enhance operational continuity by adding dependable, always-available support

• Lower costs by offloading time-consuming and specialized functions to Haloid

Example Functions We Can Handle

• Radio programming (conventional and trunked)

• Return management for warranty, non-warranty, and accessories (e.g., batteries)

• Repairs via our in-house depot

• Technical support for users and administrators

• Dispatch coordination of local repair technicians and trouble ticket management

• And more…

End-User Contact Options

• Dedicated telephone number and help desk email

• Optional talkgroup channel (RoIP required)

Why Haloid?

• Manufacturer-agnostic LMR solutions

• In-house repair depot with an inventory of 100,000+ radio parts and modern diagnostic tools

• Fulfillment operations for rapid overnight equipment replacement

• Dedicated staff who can be “pre-cleared” according to your agency’s security clearance requirements

Want to learn more?

Contact us and we'll schedule a time to chat via phone or Zoom.