Custom Development and API Integration
An AI tool that can also tell a driver which bay to pull into, or where truck 12 is right now, is something your crews will use every shift. Or translating languages so different workers can communicate seamlessly. These are game changing features - and are possible with the radios and systems you already own.
What this is
Because AI runs in software rather than inside a radio, it can be added into the systems you already operate - and into systems built by other companies. Dispatch, fleet and GPS, work order, inventory, scheduling, records.
We built the hardware integration into your systems, and the custom software.
Two ways to connect
Most customers start with one and add the other.
Your systems, reachable by voice
A crew member keys up and asks a question. The AI checks the system that holds the answer and reads it back over the channel. No laptop, no login, no calling dispatch to look it up.
What we connect to: dispatch and CAD, fleet and GPS, work order and maintenance, inventory and asset management, scheduling, records, and more.
Your software or SAAS, reaching our radios
Your application sends text to our API and it comes out as speech on a radio channel. Alerts, status changes, assignments - whatever your software knows that somebody in the field needs to hear.
Software vendors, alerting providers, and point-of-sale developers can integrate with us the same way. See our Developers page.
Don't see your system listed? Tell us what you run and we'll give you a straight answer on feasibility.
Connecting to other companies' APIs
Most systems our customers run already have an API. Getting access is rarely the hard part. The work is in the joining - turning what someone actually says over a noisy channel into the right call against your system, then turning the answer back into an audible and understandable message for the user.
That second half is where these projects live or die. A screen can show forty fields. A radio must only give you the message that matters.
No API at all? It's still worth an inquiry. There's often a database or an export we can work with. And if there isn't, we'll try to find a workaround.
Read before write
Looking up a vehicle location is low risk. If the AI gets it wrong, someone asks again.
Creating a work order by voice is a different thing entirely. That means an AI writing to your system of record based on audio it picked off a channel with an engine running in the background. It can be done, and for some workflows it's worth doing.
We start read-only and add write access deliberately, one workflow at a time. If a vendor offers you voice-driven writes to a system of record on day one, ask them what happens when it mishears.
Custom development
Need something that doesn't exist yet? Some customers come to us because the closest product on the market is three compromises away from what they actually asked for.
At Haloid, we build it. HaloidNotify started exactly this way - one customer requirement nobody had a product for, now a standing service we offer to everyone. If nothing off the shelf fits what you need, that's when to call us.
What you provide
Every integration is different, and we'll work out the specifics with you on the scoping call. In general, these are the things that move a project along:
- Access to the system. Usually an internal approval on your side rather than a technical problem, so it helps to start early.
- Someone who knows the system. They don't need to write code. They just need to know what it is and who owns it.
- An idea of what a good answer sounds like. "Haloid, where is truck 12" seems simple until you find out three departments track trucks three different ways.
Bring us a requirement
Have questions? Need a custom quote? The more specific you are, the more useful the first call is. Tell us the system, the question a person would ask over the radio, and what a correct answer looks like.
Common questions
Do I need developers on staff?
No. Most of our customers don't have any. You need someone who knows what systems you run and can get us access to them. We do the software coding and integration.
Do you build it, or hand me an API and let me build it?
Either one. Have a development team that wants to build against our API? That's the API path. Would you rather it show up working? That's custom development. Plenty of customers start on the API path and bring us in once they've scoped the hard parts.
Who owns custom work once it is finished?
That's set in the engagement agreement before work starts. Tell us what you need during scoping and we'll write it into the scope of work.
Does this run on your AI account or mine?
Yours. You bring your own AI provider account and API keys, and we build the infrastructure that connects them to your radios. That keeps your usage, your billing, and your data agreement under your own contract with the provider. If you don't have an account yet, we'll walk you through setting one up during scoping.
Can we change AI providers later?
Our design goal is yes. The integration layer is ours and it isn't built around a single vendor. We won't promise a zero-effort swap, because voice models differ in real ways, but you shouldn't be locked in by our architecture.
Our systems and our team are outside the United States. Is that a problem?
No. The integration layer doesn't care where your servers sit, and we already work against APIs we don't host.
What does matter is data protection law. Some countries require certain data stay in-country, and voice traffic that gets logged or transcribed can count as personal data. That's a scoping question we'd rather settle before anything is built than discovered during an audit. Tell us where you operate and which rules you're held to.
What if my system has no API?
Tell us what it is. There's often a database or an export we can work with. And if there really isn't a way in, we'll see if we can find a workaround.